About

Aakanksha is a certified telecommunication and process trainer with 8 years of experience in various organizations. She has worked with giants like Apollo, VCustomer, Mphasis, and is currently engaged with Bharti Airtel Ltd. Aakanksha has handled projects leads and believes that training makes a difference and touches people's hearts. Aakanksha has successfully transitioned early bird projects in Apollo Group, Mphasis, and Bharti Airtel. She has implemented best practices in the existing system and defined various road maps to achieve any desired results with contribution towards effective interest of the organization. Aakanksha was awarded Star HR Trainer for the performance shown in her Mphasis Tenure. She is the first trainer to achieve 100% trainer reproduction output in Mphasis. Aakanksha has handled varied role profiles withstanding performance metrics at all levels, from customer service, training to content development, transitions - touching all related aspects and also handled operational CSD role in Bharti Airtel along with set defined parameters. Her key strengths include being persuasive and an excellent negotiator, driving all business output in the existing model of leadership, believing in driving customer service till the time resolution is not met as per customer expectations and needs, and being keen and dependable to derive on outputs which are completely focused on customer satisfaction. Aakanksha is an aggressive driver when it comes to process measurement records and implementation of set standards and believes in no deviation from the process but only in the case of customer involvement that she may bend at all ways as she truly believes that CUSTOMER IS THE KING. Currently, Aakanksha is working as Head Customer Communications - West Hub in Airtel. Her responsibilities include standardization and relevance of existing content on Switch, SMS, Mailers, IVR Recordings, owner for Relationship Programmes for our High-Value customers, compliance to Privacy and Regulatory requirements on Customer Communication, to ensure delightful Customer Experience & Enhance Customer's Intention to stay: Service Branding, and to ensure superior financial performance for Customer Service Delivery. Aakanksha has a Master of Business Administration - MBA in Human Resource from the Institute of Advanced Studies, a Bachelor of Arts (B.A.) in English Language and Literature/Letters from Doctor B.R. Ambedkar Open University, and completed her 12th from Somerville School, Noida. She has experience in Java, Integration, test, SQL, Kafka, Microservices,