About

Aayushi Kalra is a highly skilled Cisco TAC Network Engineer with over 4 years of experience in customer support and data center server virtualization technology. She is a goal-driven and resourceful team player who possesses a comprehensive knowledge of compute, specifically Cisco UCS and VMware, providing a single point of control to manage IT infrastructure. Aayushi is an expert in developing highly empathetic customer relationships and has earned a reputation for developing exceptional customer support. Currently working at Aricent Technologies as a Network Engineer, she has delivered technical support, troubleshooting assistance, and pro-active recommendations for Cisco’s Unified Computing System (UCS) customers. She has also guided peers by doing technical case reviews, expediting the troubleshooting process by joining bridge calls to ensure timely resolution, and mentoring them on a real-time basis. Aayushi has hands-on expertise in upgrading firmware through manual/auto-install processes and servers via host firmware package/service profiles. She also has experience in installing/upgrading vCenter Server, ESXi hosts & drivers to a newer software version. She is proficient in performing basic troubleshooting of ESXi hosts, VMs, and vCenter Server operations, using esxtop to identify and solve performance issues. Prior to her current role, Aayushi worked as a Support Specialist at Aon, where she developed strong skills in troubleshooting and problem-solving. She holds a Bachelor of Technology degree in Computer Science from Maharshi Dayanand University, completed in 2015. Aayushi has a relevant experience of 7.35 years and is skilled in infra tech stack. She is a dedicated and hardworking professional who is always looking for new challenges to enhance her skills and knowledge.