About

Abdul Laeeq is an experienced IT professional with over 10 years of experience in the industry. He possesses a sound knowledge of computer hardware, software installations, repair, diagnostic testing, Active Directory, Endpoint, and excellent troubleshooting skills. Currently, he works as an IT support engineer at Hitachi where he addresses user tickets regarding hardware, software, and networking. He walks customers through installing applications and computer peripherals and uses targeted questions to diagnose problems. Abdul is customer service-oriented and uses his skills to support various technical issues and desktop operation queries. He guides users with simple, step-by-step instructions and conducts remote troubleshooting. Abdul has worked on a variety of issues like troubleshooting OS corruption, blue dumps, hardware issues, system hang/performance, application, and internet access. He customizes desktop applications to meet user needs and records technical issues and solutions in logs. He directs unresolved issues to the next level of support personnel and reports customer feedback and potential product requests. Abdul also helps create technical documentation and manuals, resets user passwords in Active Directory, and unlocks user passwords in Active Directory. In his previous role as a Systems Analyst at Hitachi, Abdul was responsible for system administration, desktop formatting, and providing technical support and services to internal users. He took care of all types of user problems, including hardware and software issues, installations of new machines, and connecting those machines into the domain. He helped users set up their profile, take data backup, configure printers, and managed asset inventory using OCS inventory. Abdul also worked on Oracle applications like 10g, 9i client, Workflow, Forms/Reports installation, configuration, and troubleshooting. Abdul holds a degree from Alagappa University, Alagappa Nagar, Karaikudi. He is proficient in test technology and has relevant experience of 10.95 years. Overall, Abdul is a skilled IT professional with a broad range of experience in asset management, IT support, and information technology.