About

Abdul Osama is an Oracle CC&B Consultant with over 11 years of relevant experience. He is currently associated with Vayam Tech in Noida, Uttar Pradesh, where he is working on the TCS project for Delhi Jal Board. In this role, he is responsible for the installation, implementation, configuration, migration, and rates of Oracle CC&B. He has expertise in Oracle Customer Care and Billing utilities, Oracle BI Publisher, and UCM. Abdul has provided functional and technical support to clients and conducted CC&B requirement and functional solution workshops with customers. Abdul has a deep understanding of CC&B modules such as Billing, Payments, Credit & Collections, Case management and Complaint management, Meter management and Meter reads, more in more out, and New Connection, among others. He guides developers to create custom codes in config tools and Java and has a good understanding of config tools like BO, MO, UI Map, Business Script, Service Script, BPA Script, Zones, Portal experiences, CC&B Batches, and Algorithms. Abdul is an expert in understanding utilities requirements and creating blueprints out of them. He guides technical designers and developers to develop custom solutions that are well tested. Abdul has knowledge of CC&B databases and sometimes guides the data migration team. He maps the requirement of CC&B functionality and is well-versed in methodology to derive tweaks in product functionality to avoid customization. He has been highly involved in requirements gathering and customization of different ERP modules like CCG, CMG, MMG, BG, CG, and Finance, among others, to be implemented at the client-site. He has developed forms and designed reports to support the live system onsite. Abdul is proficient in Oracle SQL, PL/SQL, oracle Forms & Reports 6i/9i/10g. He has excellent communication, collaboration, and team-building skills and can grasp new technical concepts quickly and utilize them productively. He has implemented database securities and created, modified, reviewed, and maintained stored procedures, cursors, database functions, packages, triggers, and exception handling. Before joining Vayam Tech, Abdul was associated with Raython Technology Pvt. Ltd. in New Delhi as a Software Developer. He has a Master's degree in Computer Science from IGNOU Delhi. His tech stack includes SQL, Software Engineering, Designing, Java, UI, and Testing.