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Abhijit Rane
Digital Transformation, Lead - Genesys,Avaya,Nice Recorder, Cisco, Aqueon, Talisma(ACIS, ACSS, ITIL V3 Certified)
Education Overview
• mumbai university mumbai
Companies Overview
• idfc
• smartconnect technologies
• idbi intech
• avaya
• agc networks
Experience Overview
13.5 Years
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Experience
Skills
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ACIS Certified
Acqueon Dialer
ACSS certified
Aspect
Avaya Aura
Avaya Communication Manager
Avaya Products
Business Transformation
Cisco Systems Products
Cisco Unified Communications Manager (CUCM)
Contact Center Technology
Contact Centers
CTI
Customer Experience
Customer Journeys
Data Flow
Digital Transformation
Genesys
Genesys Framework
Genesys PureEngage
H323
High Availability (HA)
High Availability Clustering
Internet Protocol (IP)
IT Operations
IT Transformation
ITIL
IVR
Microsoft SQL Server
NICE Call Recording
Problem Solving
Project Delivery
Project Management
Red Hat Linux
Service-Level Agreements (SLA)
Session Initiation Protocol (SIP)
SIP Trunking
Team Management
Technical Support
Telecommunications
Telephony
Troubleshooting
Unified Communications
Vendor Management
Voice
Voice over IP (VoIP)
Voice Portal
Voice User Interface (VUI) Design
VoiceXML (VXML)
Voip
VoIP protocols SIP
Wide Area Network (WAN)
Contact Details
Email (Verified)
abhXXXXXXXXXXXXXomMobile Number
+91XXXXXXXX26Education
mumbai university mumbai
Bachelor of Technology (BTech)
2006 - 2010
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