About

Abhishek U K is an experienced IT Automation and Support Engineer at Atlassian, with expertise in various areas of the software development lifecycle such as software testing, application administration and support, DevOps, and Agile practices. He has a creative yet technically grounded approach to troubleshooting and problem-solving, and is highly organized and detail-oriented when it comes to project management. Abhishek has designed and implemented new automation methodologies and is a certified Agile Practitioner, driving teams with increased productivity by streamlining and applying applicable Agile practices. Abhishek excels at coming up with cost- and time-saving solutions for testing and implementing new processes. He works well with others and keeps calm in high-stress environments. His thorough understanding of technical issues results in the delivery of consistently high-quality products. Abhishek is committed to understanding industry needs and providing maximally effective solutions. Currently, Abhishek collaborates with cross-functional software development teams to solve partner issues and becomes a trusted advisor to Marketplace partners at Atlassian. He has a passion for continually improving the customer experience and supports partners throughout the journey onto the Atlassian Marketplace. Abhishek is responsible for quickly identifying and solving technical and business challenges related to software delivery, writing automation scripts and implementing software applications, sketching out ideas for automated software test procedures, reviewing software bug reports, and troubleshooting automation software and finalizing system procedures. He also continuously improves documentation (knowledge base and API docs), not only when new features are released but also when customers give ideas on how to improve documentation. Abhishek has worked as a Software Engineer - QA at Moneytap and IBM in the past. At Moneytap, he set up, maintained, and operated test automation frameworks, investigated customer problems referred by the technical support team, created and managed bug reports, and worked with cross-functional teams to resolve any level issues for the system. At IBM, he continuously improved documentation, strategized, conceived, and executed internal processes to improve the Customer Success organization and service offerings, developed and performed load tests to validate system performance and stability, and assisted in developing and implementing a deployment plan. Abhishek holds a Bachelor of Engineering (BE) degree from Vishveshwaraiah Technological University and XII from St. Joseph's Pre-University College. He has a tech stack that includes test, software engineering, DevOps, QA, Python, CI/CD, SDET, and product management. Abhishek has relevant experience of 6.61 years.