About

Abhishek Jadhav is an experienced Data Analyst with over 11 years of relevant experience in the Data Management (Secondary/Primary Research) and services industry. He is currently working as an Associate Professional Application Designer at DXC Technology, where he assists in interpreting demand forecasts and planning, maintains records of account-specific application problems, and coordinates communications between lines of service (LOS) and clients to ensure that integration of new, enhanced, and existing applications meet client specifications. Abhishek is skilled in Analytical Skills, SQL, Data Analysis, and Customer Relationship Management (CRM). He has a strong consulting background, with a BSc. IT focused in Information Technology from the University of Mumbai. In his current role, he performs root cause assessment and debugs all issues on server domain, and availability of applications. He also attempts to provide resolutions on the first interaction with customers, handles multiple cases at the same time with varying degrees of severity, and handles real-time voice-calls and chats with technical queries. Abhishek has previously worked as a Software Engineer and an Application Support Engineer at VFS Global, where he provided first-line support to the customer 24*7, answered customer queries raised regarding the product, and resolved support issues with a focus on root cause analysis to reduce recurring issues. He has a good understanding of Microsoft Office applications, Microsoft Windows OS (Client & Server), and computer security procedures and protocol. Abhishek's Tech Stack includes designer, test, SQL, Integration, Research Scientist, and Software Engineer. He has a demonstrated history of working with a variety of technologies and has kept his technical skills and product knowledge up to date through self-efforts and internal training. Abhishek is a dedicated professional who takes pride in maintaining a high level of customer satisfaction and product quality.