About

Abhishek Nagpal is a Senior Analyst at Bank of America with over 9 years of relevant experience. He provides 24x7 support to highly critical, high volume data transmission platform applications catering to a global customer base. Abhishek is an expert in protocols such as FTP/FTPS/SFTP/AS2/Connect:Direct (NDM)/HTTP(s)/WebServices(SOAP/REST) and leads and provides guidance to the team in adopting standard operating procedures necessary for day to day maintenance and incident response methodologies. Abhishek is responsible for incident, problem, change and release management and is also responsible for application upgrades, deployments, configuration, periodic system maintenance and housekeeping activities. He also works closely with all stakeholders like Service Desk, Developers, QA, system engineers and project managers with architecting and developing innovative solutions to attain high availability, scalability, and reliability. Abhishek has successfully implemented effective multi-tier solutions to identify application failures and abnormalities which has benefited overall health and availability. He is also responsible for business continuity planning and executing periodic disaster recovery exercises to prove application resiliency. Abhishek practices and complies with Information Security principles to secure the data at all levels – application, network, and database. In his past roles, Abhishek has worked as an Analyst and Senior Software Engineer in Data Transmission Support Team at Bank of America. He has supported Level 2 Production Support for B2B data interchange application using backend technology- IBM Sterling Integrator and supporting all data transport protocols like FTP, FTPS, SFTP, AS2, C:D(Connect Direct). Abhishek holds a Bachelor of Engineering (B.E.) in Information Technology from Delhi Technological University. His tech stack includes QA, Senior Software Engineer, Backend, and Software Engineer. Abhishek has experience of working on strategic projects/initiatives such as application mergers and migrations, data center exit, and new application buildouts.