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Abhishek Pandey
Incident Management , Problem Management , Change Management, ITIL, PRINCE2®, MBA IT(Looking for a change)
Education Overview
• sam higginbottom institute of agriculture technology sciences allahabad
• rajasthan technical university kota
Companies Overview
• etisalat
• nxtra
• airtel
• ericsson
Experience Overview
11.5 Years
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Experience
Skills
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Application Support
BMC Remedy
BMC Remedy User
Bridge
Business Development
Business Relationship Management
CAB
Client Services
Co-location
Communication
Configuration Management
CRM
Customer Satisfaction
Data Center
Data Center Operations
Help Desk Support
Incident Management
Incident Response
ISO 20000
IT Service Management
ITIL
ITIL Process
ITIL v3 Foundations Certified
Leadership
Major Incident Management
Managed Services
Management
Microsoft Office
Networking
operations
Performance Management
Problem Management
RCA
Service Continuity
Service Desk
Service Desk Management
Service-Level Agreements (SLA)
Team Leadership
Team Management
Telecommunications
Troubleshooting
User Management
Vendor Management
Contact Details
Email (Verified)
abhXXXXXXXXXXXXXXXomMobile Number
+97XXXXXXXX64Education
sam higginbottom institute of agriculture technology sciences allahabad
Master of Business Administration - MBA
2016 - 2018
rajasthan technical university kota
Bachelor's degree
2006 - 2010
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