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Grocery Delivery E-Services USA

Dragoneer Investment Group

Eight Roads Ventures

Fundamentum

Honeywell

DF International Partners

KB Investment

Microsoft

Elevation

Deutsche Post DHL Group

Jayadeep Mehta

Brij Lata Bansal

Anand Ladsariya

Bikky Khosla

Harsh Hada

Inder P Singh

Nitin Agarwal

Nitin Singhal

Rajat Sikka

Sanjay Mahesh

Ashish Garodia

Ashish Kumar

Badri Sanjeevi

Gautam Suri

Graham Wedlake

Lalit Agarwal

Rajeev Arora

Sanjiv Bajaj

Piyush Balwantray

Shruti Shah

Sanjai Vohra

Prayerna Kaul

Pradeep Kumar

Neeraj Goenka

Piyush Chawla

Ankur Agarwal

Subba R Dukkipati

Texport Industries

Vikas Kuthiala

Pragnya

Clarion Technologies

Broadridge

Buchan Scott

Indian Angel Network

Deval Tibrewalla

South Yarra Holdings

Nitin Jain

Anupam Mittal

Kavitkumar Dayabhai Sutariya

Debasish Pattnaik

Purna Mohanty

KIIT Technology Business Incubator

Plug and Play Tech Center

Deutsche Post

Scott Bridge Company

Microsoft Accelerator

Hiraco Ventures

Plus Capital

Fresco Global

Texport

Provider of SaaS & AI-driven last-mile delivery management solutions. The company offers solutions for managing delivery operations. It helps to ship, route, track, and execute last-mile delivery services. It includes delivery scheduling, order tracking, routing, end-to-end fulfillment, revenue management, etc.

Provider of SaaS & AI-driven last-mile delivery management solutions

Provide customer support via portal to customer service issues including account management, & Technical Support issues such as troubleshooting download, configuration of the product and Installation issues.

- Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues.

- Knowledge of troubleshooting & proficiency using diagnostic tools & utilities. Ex: Postman.

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

- Work closely with customers to understand their business and how best to assist them in using FarEye software.

- Manage incidents professionally and within stated timelines.

- Accurately record and maintains incident in accordance with department standards.

- Assist Technical / Dev staff in resolving product issues

- Communicate and articulate clearly with the customer (in both verbal and written communication).

- Build sustainable relationships of trust through open and interactive communication.

- Resolve known customer issues through the use of a knowledgebase, direct use of product, product user guides, and other reference materials.

- Report top call / ticket generators, server issues, new emerging trends, feature requests and common how- to questions.

- Assist in special projects and other duties as assigned

- Experience Manual Testing.

-Extracting the data from database server using SQL queries.

- Troubleshooting & proficiency using diagnostic tools & utilities.

- Basic internet connectivity and browser troubleshooting.

-Remote desktop connection

Elliott Management

Puuma & Company

Wipro Technologies, a division of Wipro Limited (NYSE:WIT) is is an Indian multinational provider of Information Technology services, Agile Consulting and Business Process Outsourcing. It is the first PCMM Level 5 and SEI CMM Level 5 certified global IT services organization and has a worldwide presence with global centers across 54 countries. Wipro Technologies was recently assessed at Level 5 for CMMI V 1.2 across offshore and onsite development centers. Wipro is one of the largest product engineering and support service providers worldwide. Wipro provides comprehensive research and development services, IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application management, and datacenter managed services to corporations globally. Wipro also provides consulting services under various practices such as Business Transformation, Process Excellence, Enterprise Architecture Consulting, Customer Relationship Management, Supply Chain Management etc. In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment offering system integration, network integration, software solutions and IT services. Wipro also has a strong presence in niche market segments of consumer products and lighting, infrastructure engineering and healthcare. In the Asia-Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations. Wipro’s Ads’ are listed on the New York Stock Exchange (NYSE), and its equity shares are listed in India on the Stock Exchange - Mumbai (BSE), and the National Stock Exchange (NSE). In Oct 2016, Acquired Appirio, a US-based company that helps companies implement cloud applications like Salesforce and Workday, for $500 million. In 2020, the company recorded annual revenues of $8.3 B and a net profit of $1.5 B.In 2021, the company recorded annual revenues of $10.07B and a net profit of $1.64B

Provider of IT suite solutions and consulting services

Lead - Tech Support at FarEye

Abhishek Singh