About

Adam Malcontenti-Wilson is a Staff Software Engineer at Zendesk with over 7 years of relevant experience in the field. His current role involves being a part of the team's 24/7 on-call rotation, where he works on improving monitoring and responding to production incidents. Adam has also developed self-healing distributed systems for managing and maintaining Kubernetes clusters and related infrastructure at production scale. Adam is a leader in large, technical migration projects and has experience in changing the container networking architecture in-place with no downtime. He has broken down tasks and worked with the team manager to prioritize in sprint. Adam has also contributed back to open-source software from various vendors including AWS, CNCF, and Datadog. Adam has liaised with other engineering teams to assist in onboarding them onto the Kubernetes platform. He has collaborated in the cross-team design and implementation of Zendesk Foundation self-service platform to reduce overhead for engineering teams to provision production-ready infrastructure. Prior to joining Zendesk, Adam worked as a Simulation Engineer at Defence Science and Technology DST. He completed the 2017 Defence Graduate Program, consisting of two placements in various areas of simulation, primarily developing software in C++. Adam also worked as a Software Engineer in the Vegemite (Apps) Team at Zendesk, where he was responsible for product-driven agile development in the Zendesk App Framework team using the latest JavaScript technologies to allow the customization and extension of Zendesk products by third-party app developers and maintaining related products such as the App Marketplace built on the Ruby on Rails stack. Adam holds a Bachelor of Engineering/Bachelor of Science in Telecommunication and Network Engineering, Computer Science, and Software Engineering from Swinburne University of Technology. He also has a Victorian Certificate of Education (VCE) from Melbourne High School with an ATAR of 98.45. Adam's tech stack includes Software Engineer, Senior Software Engineer, Kubernetes, AWS, infra, Ruby, and Javascript.