Adam Mulder
Product Reliability Engineer at Netflix
About
Adam Mulder is an experienced technical service operations supervisor currently working at Best Buy's Geek Squad. With over 16 years of relevant experience, he has worked in various roles including sales and operations supervisor at Best Buy and product reliability engineer at Netflix. Adam's educational background includes a Bachelor's degree in Computer Science from Purdue University, where he studied from 2000 to 2003. He also attended Deerfield High School, where he completed his secondary education. In 2016, he obtained a degree from Bethel University in Minnesota. Adam has a strong technical skill set, with expertise in SRE and product management. He has a proven track record of delivering high-quality products and services, ensuring customer satisfaction, and optimizing operations. His experience in managing teams and working cross-functionally has enabled him to build strong relationships with stakeholders and drive business growth. As a Geek Squad technical service operations supervisor, Adam is responsible for overseeing the technical service operations of the company. He ensures that the team provides excellent customer service, resolves technical issues, and meets service level agreements. He also collaborates with other departments to improve processes and implement new technologies to enhance operations. Adam is a motivated and detail-oriented professional who is passionate about technology and delivering exceptional customer experiences. He is always looking for new challenges and opportunities to learn and grow in his career.
Education
• purdue university
Companies
• netflix
• best buy
Experience
17.2 Years
Experience
Skills
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analysis
business analysis
business management training
business process improvement
business strategy
cascading style sheets
change management
CMS
Content Management Systems (CMS)
CRM
cross functional team leadership
customer experience
Customer Experience
Customer Relationship Management (CRM)
customer satisfaction
customer service
Customer Service
data analysis
Data Pipelines
Design
employee engagement
employee training
focus groups
google apps script
html5
it management
javascript
leadership
Leadership
leadership development
management
microsoft products
microstrategy
operations
operations management
performance management
presto
Prioritization
product management
Product Management
product manager
program management
Program Management
project management
python
Research
Research Scientist
ruby on rails
sales management
security
software development life cycle
software product management
sql
SQL
SRE
strategic consulting
tableau
team building
team leadership
technical support
User Experience (UX)
VoIP
Contact Details
Email (Verified)
adaXXXXXXXXXXXXXXXXomMobile Number
+91XXXXXXXXXXEducation
purdue university
Aeronautical Engineering/Manufacturing Graphics
2000 - 2003
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