About

Adarshna Kumar is a seasoned Product Supportability Engineer currently working for Twilio. With almost a decade of relevant experience in the field, Adarshna has a proven track record of providing exceptional technical support to customers and clients. Adarshna started her career with Twilio as a Technical Support Engineer and quickly progressed to the position of Senior Technical Support Engineer II. Her expertise and dedication to her work led to her current role as a Product Supportability Engineer, where she focuses on ensuring that products are fully supported and optimized for customer success. Adarshna's educational background includes attending General Assembly in New York, where she studied web development and software engineering. She also holds a degree from the University of the South Pacific and has completed coursework at San Francisco State University and Evergreen Valley College. With her extensive experience and education, Adarshna has developed a deep understanding of the technical support landscape and is always looking for ways to improve processes and enhance customer satisfaction. Her expertise in troubleshooting, problem-solving, and communication has made her an invaluable asset to the Twilio team. In her free time, Adarshna enjoys traveling, exploring new cultures, and trying new foods. She is also passionate about volunteering and has been involved in various community service projects over the years.