About

Adithya Nair is a highly motivated and results-driven Principal Technical Support Engineer with over 10 years of experience in Application Development Support and Consultancy. He specializes in CRM and Digital Marketing products and is currently working at Salesforce for the Marketing Cloud Account Engagement product. Adithya has worked on the Oracle CRM On Demand project, from Release 21 to Release 32, and has been involved in resolving priority customer issues, enhancing the CRM product, troubleshooting and debugging, code analysis, tech support, triaging, writing test scripts, and conducting manual/automation testing. His areas of expertise include CRM analysis, configuring Oracle Siebel CRM, Salesforce CRM, Zoho CRM, Pardot, providing 2nd and 3rd line of support, defects logging and tracking, product maintenance and technical support, bug fixing/troubleshooting, problem-solving, HTML/CSS, Javascript, SQL, Kibana, functional, regression, maintenance, exploratory testing, automation testing using Selenium Webdriver, and manual functional testing using SoapUI. Adithya's past experience includes working as a Senior Success Engineer at Salesforce and a Support Analyst at Edval Timetables. At Edval Timetables, he was responsible for resolving support tickets, handling support calls, escalating issues to the proper channel, liaising with product owners/developers on key issues, and performing functional, regression, and exploratory testing of web/desktop application products. He also configured ZohoCRM to meet business requirements via workflows, page layouts, formula fields, and writing custom functions. Adithya holds a Bachelor of Technology (BTech) in Computer Science from Model Engineering College and an ISC in Science from St. Teresa Secondary School, Kolkata. His technical skills include test, SQL, Salesforce, Selenium, Javascript, and web. With 11.20 years of relevant experience, Adithya is a valuable asset to any team and is always willing to go the extra mile to ensure customer satisfaction.