About

Adithya Rajendran is a Senior Product Manager at Rainpay, a fintech startup. He is a well-rounded Product Manager with 6.5 years of overall experience in Product Management, Product development, and business analysis, accounting for valuable international exposure as well. Adithya is deeply driven by data metrics, user research, and customer satisfaction backed with good technical know-how of software product development. He has managed teams to deliver client projects on time involving multiple stakeholders, worked on improving lead conversion rates, optimized internal costs through regular planned automations. Adithya's interest in computing and recent trends in the market pushed him to work hard on improving himself as a software developer by taking up certain coding projects which later helped him land a semester abroad internship opportunity. After having a short stint as a full stack developer, the craving to explore finance as a subject took over, leading him to do his Masters and later re-start his career in managing financial products. In his previous roles as a Product Manager at Paysafe and Lendingkart, Adithya managed the product vision and roadmap for customer engagement and customer support teams. He spearheaded the development of an Inbound calling IVR Program on integrating with Twilio Studio and Flex platform aimed at automating customer support tickets raised and reducing manpower costs by 60% per month. Adithya also managed and automated the entire customer communication journey, having transactional email, SMS, push notifications to engage with the customer and bring him back to the product, thus boosting funnel conversion. He also onboarded a WhatsApp Chatbot for filling up the business loan application form and doc collection generating a better lead conversion rate of 55% per chat triggered when compared to 19% lead conversion in the landing pages. Adithya holds an MBA from Loyola Institute of Business Administration and a Bachelor of Engineering in Bioinformatics from Shanmugha Arts, Science, Technology and Research Academy. He also holds a degree in Computer Science from D.A.V Senior Secondary School. His tech stack includes product management, research scientist, software engineer, web, SQL, test, and QA. Adithya is constantly taking efforts to improve and provide creative product to unique customer problems.