About

Aditi Sharma is a ServiceNow Consultant at Punch IT Technologies with over 7 years of experience in ServiceNow development and implementation. She possesses an excellent understanding of the ServiceNow platform and holds multiple certifications, including Micro-Certifications in Automated Test Framework, Predictive Intelligence, Virtual Agent, and Performance Analytics, as well as Suite Certifications in Human Resources and ITSM. Aditi is also a Certified Application Developer, Certified Implementation Specialist in Human Resources and ITSM, and a Certified ServiceNow Admin, with an ITIL V3 Foundation certification. Aditi has extensive hands-on experience in ITIL processes such as Change Management, Incident Management, Problem Management, Service Request Management, Finance Service Management, Customer Service Management, and Service Catalog maintenance. She has also worked on SOAP integration between ServiceNow and HPSM tool and has worked on the language internationalization module, translating ServiceNow instances from English to Bahasa language. Aditi has worked on various ServiceNow applications, including HRSD, Domain Separation functionality, and Vaccine Administration Management (VAM) application for creating a vaccine registration portal for a German client. She has also created a contract management lifecycle that included creating a new contract, sign-in option, inbound and outbound email functionality from the contract record. Prior to joining Punch IT Technologies, Aditi worked as a Sr. Software Engineer at Zensar, where she worked as a ServiceNow HRSD Developer. She also worked as a Cloud Migration & Implementation Delivery Analyst at Accenture, where she served as a ServiceNow Developer in different projects. Aditi holds a Bachelor of Engineering (B.E.) in Computer Engineering from Sinhgad College of Engineering and has completed her Higher School education from Ahmednagar College, Ahmednagar. She also completed her Secondary School education from Army School, Ahmednagar, and her Primary School education from St. Helena's Convent School, Pune. Aditi is skilled in test automation, integration, software engineering, and UI development and has a relevant experience of 8.70 years.