About

Aditya Kesarwani is a hard-working CX Engineer at Cisco with over 2 years of experience in application development, network setup/installation, network troubleshooting, and programming. He has proven knowledge of Routing/Switching configurations and implementation and has worked on multiple Cisco networking devices including Nexus and Catalyst Switches. Aditya has taken ownership of customer-reported network issues in order to provide assistance to quickly restore service and provide problem resolution. He is responsible for reproducing customer-reported issues in a lab environment and working with engineering on new and existing defects. He has also gathered knowledge of network fault investigations, supported Upgrade/Migration/Replacement activities, and worked with network architects and developers to optimize the network. Aditya is enthusiastic about coding, development, networking, and network automation. He has scripted many operational routines & challenges using APIs, SDKs, and Python. He has built a tool to help TAC Engineers to keep their cases updated and an application to easily track the root cause of errors in ACI fabric. He has also built a python-based tool using asyncio for concurrent processing which helps to scan the network and check for active hosts within a network by pinging them. Aditya is currently working as a Technical Consulting Engineer II at Cisco. He is tasked to troubleshoot and resolve customer-reported real-time network issues and drive automation and innovation by developing applications to ease the task of engineers and reduce their troubleshooting time. He provides technical support for Cisco Nexus and Catalyst switches, troubleshoots customer's network in real-time, deciphers logs and provides analyses, and recreates network issues in labs. He also works with Cisco Engineering to find, investigate and fix software and hardware bugs and automates recursive tasks to decrease engineer's workload and increase their productivity. Aditya has completed his BTech in Information Technology from Amity University and his CCNA and DevNet Associate certifications. He has also worked as a CX Intern at Cisco, where he worked under the Customer Experience (Service Provider Team) on a project named "Ladder Diagram Visualization of Multicast Control Plane Across Multiple Nodes". He has also worked under the Customer Experience - Collaboration Team as a backlog buddy for multiple TAC engineers who were supporting WebEx technologies all over the world. During this period, he took responsibility for many customer-reported WebEx issues and provided assistance to quickly restore the service. He was also awarded as "Top performer WebEx Warrior" for this program. Aditya's tech stack