About

Aditya Kumar is an experienced Analyst at HCL Technologies with over 5 years of relevant experience. He is proficient in various software languages like Java, C, C++, and HTML. Aditya has excellent communication and writing skills in English, which has always been a plus point for him. He is a quick learner and has a passion for learning with reason and the basic innovation behind the concepts. As an Analyst at HCL Technologies, Aditya is responsible for providing service and technical support to more than 200 projects of HCL in India and Geo location. He is accountable and responsible for the setup of all Internal HCL sites and carries out/assists in planning implementation of network changes as per the requirement of the customer through CRF (Change Request Form). Aditya also solves complex problems with information technology software and hardware, maintains incident logs, and processes incident reports for review with upper management. He provides training for technical support teams and develops procedural manuals for various IT issues. Aditya also handles incidents escalated by the Incident Coordinator or by the Service Desk Agent and determines and executes the appropriate escalation actions. He manages the ISP network to provide internet services to customers, internal OMCs, and local IT. Aditya coordinates with Cisco TAC and DELL for hardware faults and troubleshooting. Before joining HCL Technologies, Aditya worked as an Incident Coordinator at HCL, where he provided service and technical support to more than 200 projects of HCL in India and Geo location. He was accountable and responsible for the setup of all Internal HCL sites and carried out/assisted in planning implementation of network changes as per the requirement of the customer through CRF (Change Request Form). Aditya also managed the ISP network to provide internet services to customers, internal OMCs, and local IT. He coordinated with Cisco TAC and DELL for hardware faults and troubleshooting. Aditya has also worked as a Branch Manager and Content Developer at fundamakers coaching institute. He managed and supervised department employees, was responsible for day-to-day supervision and leadership, recruited, vetted, interviewed, and hired new employees, oversaw budget reports, preparation of budgets, and analysis of budgets, located areas of improvement, and proposed corrective actions that meet challenges and leverage growth opportunities. Aditya stayed abreast of competing markets and provided reports on market movement and penetration. He also created, wrote, and managed user documentation for company products, coordinated on cross-functional