About

Aditya Patil is a seasoned Customer Success and Account Management professional with over 14 years of experience in the SaaS industry. Currently working as a Client Success Manager at icertis, Aditya has a proven track record of delivering exceptional customer experiences and driving business growth. Aditya's expertise lies in technical support, consulting, and customer success for a range of MarTech products around web-analytics/experience analytics, data ingest & transformation, and real-time product/content personalization. He has previously worked as a Technical Account Manager at Acoustic, where he provided technical support and consulting services to clients using the Acoustic Analytics suite of products, including Digital Analytics, Journey Analytics, Exchange, and Personalization. Aditya has also worked at IBM as a Software Engineer, where he was responsible for technical support, customer success & account management, knowledge management, and customer training & enablement for IBM Emptoris product suite, which are SaaS solutions for Supply Chain, Contract Management & Supplier/Vendor management. He also worked on Watson Customer Experience Analytics and Watson Real-Time Personalization, providing technical support and consulting services to clients. Aditya is a graduate of Fergusson College and has a strong technical background in Web and Software Engineering. He is skilled in building strong relationships with clients, understanding their needs, and delivering solutions that meet their requirements. With his extensive experience in customer success and account management, Aditya is a valuable asset to any organization looking to drive customer satisfaction and business growth.