About

Aditya Shangle is a Senior Product Analyst at Wizni with over 3 years of experience in the IT industry. He is an ITIL V4 Certified professional with a strong background in infrastructure engineering. Currently, he is working at Sopra Steria as an Infrastructure Engineer, where he takes ownership of customer issues and identifies solutions to resolve them. He follows standard procedures for unresolved issues and escalates them to the appropriate internal teams. Aditya is skilled in identifying and interpreting issues with impact through various sources and handles issues of all priority based on impact and criticality. In his previous role as an Intern at Sopra Steria, Aditya worked as a Network Engineer, where he was responsible for implementing, maintaining, supporting, developing, and designing communication networks within an organization or between organizations. He ensured the integrity of high availability network infrastructure to provide maximum performance for users. Aditya has also worked as an Assistant Manager at Indiamart, where he retained and renewed customers while maximizing revenue through upselling. He acted as a consultant to clients, offering them recommended services and solutions. Aditya holds an MBA in Marketing from the Institute of Management Technology, Ghaziabad, and a Bachelor of Technology in Computer Science from Jaypee University. He has also completed his Senior Secondary School and Higher Secondary School from D.A.V. Public School, Sreshtha Vihar. Aditya is proficient in infra and research scientist tech stack. As a professional, Aditya is a quick learner and has a proactive approach to problem-solving. He is a team player and has excellent communication skills. Aditya is committed to delivering high-quality work and meeting the SLAs for issues with respect to the severity. He is responsible for KPI defined for the team and prepares accurate and timely reports dashboard and presents them to clients.