About

Aditya Talwar is a seasoned Sr. Manager in CX Product Management at ServiceNow – The Enterprise Cloud Company. With over 10 years of relevant experience, Aditya has honed his skills in leading teams of product managers and owners focused on the digital transformation of customer-facing properties. Currently, Aditya is responsible for leading the team that conceptualizes and strategizes the in-app experience for a new ServiceNow product line. He is also focused on launching a new service line for ServiceNow Customer Support & Service. In addition, Aditya has re-architected ServiceNow's patching and upgrades program and led the launch of the ServiceNow patching program. He has also led efforts to launch the Support portal for ServiceNow customers, where he formulated the product vision, strategy, and roadmap, defined and translated requirements into specifications and mockups, and managed development and launch. Prior to joining ServiceNow, Aditya was a Product Manager at Apple, where he was responsible for the ITAM product from concept to launch. He created a product roadmap for the design and launch of the product internationally in North America, APAC, EMEA, and ANZ. Aditya developed detailed use cases, functional and technical specifications, and managed the feature backlog and bug tickets for the timely completion of the features. He also collaborated with the business, users, and development team to assess usability and feasibility of product features. Aditya holds a degree in Product Management from the University of California, Berkeley, and a Leadership Essentials degree from Cornell University. He also has a B.Tech from Punjab Technical University/Beant College of Engineering and Technology. Aditya's technical expertise includes product management, test, and integration. He is a highly skilled professional with a proven track record of delivering successful product launches and leading teams to achieve their goals.