About

Aerielle Timbol is a Technical Support Analyst at Infor with extensive experience in the field. With over 8 years of experience, Aerielle has developed a strong technical background in RPG, ILE, SQL, CLP, HTML, C++, and MATLAB. She is also proficient in JIRA, Confluence, and Salesforce applications. Aerielle is a dedicated, hardworking, and responsible team player who can work with minimal supervision. Her excellent organizational skills and attention to detail make her a valuable asset to any team. Aerielle is fluent in English and Filipino, which allows her to communicate effectively with clients from different backgrounds. Before joining Infor, Aerielle worked as an Associate Technical Customer Support Advisor at Finastra and as a Network Engineer (Subject Matter Expert) at Aegis People Support (now Teleperformance Philippines). In both roles, she provided excellent technical support to clients through email and phone. She analyzed network problems and provided troubleshooting steps until the issue was resolved. Aerielle completed her Bachelor's degree in Electronics and Communications Engineering from Lyceum of the Philippines - Intramuros, Manila in 2014. She is continuously updating her technical skills and is proficient in SQL and Salesforce. Overall, Aerielle is a highly skilled Technical Support Analyst with a wealth of experience. She is a reliable team player who can work independently and is dedicated to providing excellent technical support to clients.