About

Agnieszka Radziuk is a Global Team Lead at TripActions with over 6 years of experience in the travel industry. She is a creative problem solver with a passion for building client relationships and ensuring their satisfaction. Agnieszka possesses strong communication and networking skills, and is always eager to learn, explore and share knowledge. Her personality type is DISC I (Motivator), which makes her likely to foster a casual, outgoing work environment that values creativity and new ideas. She is most energized by adventure, social energy, and fun & excitement. In her current role, Agnieszka is responsible for assisting clients and team members on any form of correspondence between customer and company to provide app and travel-related solutions mainly through managing cases in Salesforce. She collects data and feedback from customers and communicates to the relevant teams, working closely with Customer Success, Data, and Product. She provides ideas and suggestions on how to automate workflows or make them more efficient. Agnieszka is also responsible for finding core problems within the app, airline assistance in finding efficient routes to secure the lowest available fares, changes to existing reservations and exchanging tickets, understanding travel products and general travel services in response to identified, specific client needs by effective use and knowledge of the airline industry, GDS (Sabre), and third party technology. She assists customers with reconciling their credit card statements and solving payment issues and works on relocation requests & recruitment travel. In her previous roles at TripActions, Agnieszka supervised all aspects of TripActions support, ensuring schedules were being followed, monitoring the incoming support channels, agent productivity, and allocating resources according to volume and service level targets. She was responsible for delivering GDS (Sabre) support to Travel Agents and was the first point of contact in the escalation process. Agnieszka also assisted clients and support team members as needed and effectively used her knowledge of the airline industry, working closely with 3rd party vendors that take part in their support ecosystem. Agnieszka holds a Bachelor's degree in Tourism and Recreation from Akademia Wychowania Fizycznego im. Józefa Piłsudskiego w Warszawie, and has completed additional courses in Tourism from Instituto de Estudos Superiores de Fafe and Instituto Politécnico de Viseu. Her tech stack includes Salesforce and Research Scientist.