About

Ahaan Pandit is a seasoned Customer Success professional with over 7 years of experience in building and leading success teams. He has a track record of handling $10.3M in ARR across customers based out of North America and Europe with a 98% retention rate. Ahaan is also a Product Marketing expert who helps startups with their GTM strategy, creating User Personas, Demographics targets, and fine-tuning messaging and positioning to ultimately create a pipeline of leads. Additionally, Ahaan provides Startup Consultancy services, helping startups set up their entire operations, make key decisions, and become investment-ready. Most of his portfolio companies have raised Series A or more. Currently, Ahaan is a Member at s11s, where he onboards and maintains an Influencer database, conceptualizes marketing campaigns for brands like Uber, ITC, CCD, Duroflex, and handles Key accounts with their marketing requirements. Previously, Ahaan worked as a Senior Customer Success Manager at Outplay, where he helped set up the Christ University Outlet in Kengeri and streamline operations to maximize efficiency. He also worked as a Platform Success Manager at Sprinklr, where he identified, comprehended, and clearly articulated clients' requirements to define, analyze, and implement an end-to-end solution. Ahaan analyzed clients’ performance and prescribed methodologies for optimal budget management, faster growth, higher conversions, and effective customer engagement. He collaborated with technology partners to build expertise on social media management software, provided an effective reporting mechanism for highlighting prime metrics and key performance indicators, and identified opportunities for increased efficiency for clients. Ahaan holds a Master of Business Administration (MBA) degree in Marketing from Christ University and a Bachelor of Technology (BTech) degree in Electrical, Electronics, and Communications Engineering from Nitte Meenakshi Institute of Technology. He completed his schooling from Kendriya Vidyalaya and Air Force School Hebbal. Overall, Ahaan has 6.79 years of relevant experience.