About

Ahmed Elbanhawy is an experienced Senior Information Technology Support Engineer with over 9 years of experience in the automotive industry. Currently, he is working as a west delta IT engineer at Ghabbour Auto, where he is responsible for maintaining and installing networks in the West delta area. Ahmed is skilled in negotiation, team building, servers, management, and Cisco Systems Products. He is a dynamic network professional with extensive knowledge of networking and possesses rich experience as a network engineer. Ahmed holds a Bachelor's Degree in Computer Engineering from Arab Academy for Science, Technology and Maritime Transport. He also holds a Master of Business Administration - MBA with a focus in Management Information Systems, General and Logistics, Materials, and Supply Chain Management from the same institution. His education has equipped him with the knowledge and skills to excel in his field. In his previous role as a Senior IT Technical Support Engineer at Ghabbour Auto, Ahmed provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. He played an instrumental role in the companywide migration from legacy customer relationship management (CRM) system to Salesforce.com by providing end-user training and support. Ahmed also developed step-by-step training manuals for end-users to ensure a seamless transition following application upgrades. In addition, Ahmed has worked as an IT Technical Support Engineer at OFOK for construction, where he was responsible for maintaining and installing computer networks, administering and designing LANs, WANs internet/intranet, and voice networks. He investigated, diagnosed, and resolved all network problems, and was skilled in Cisco and HP switch configuration in particular VLAN configuration/troubleshooting. Ahmed's tech stack includes Salesforce, and he is an expert in providing the best solution and troubleshooting the network. He is excellent in configuring and implementing Remote Access Solution, and has advanced knowledge of creating and deploying internal and external wireless and VoIP network. Overall, Ahmed is a strong information technology professional with a demonstrated history of working in the automotive industry.