About

Ajay Pandey is a Senior Engineer at Wipro Ltd with 8.11 years of relevant experience in the field of network engineering. Currently, he is working as a Senior Network Engineer at Shell. In the past, he has worked with Wipro as a Senior Engineer and with Infosys as a Senior System Engineer. Ajay's key responsibilities include effectively driving incidents reported to NOC both reactively and proactively until resolution meeting the agreed SLA. He owns critical Sev-1's and MI's and drives them to resolution by troubleshooting network issues such as routing, switching, firewall, and wireless. He coordinates with customers, stakeholders, and technical teams with proper documentation of incidents. He also coordinates with vendors for root cause analysis and RFO (Reason for Outage). Ajay attends joint troubleshooting calls with customers and their client teams for issue analysis, diagnosis, and resolution. He escalates high severity issues and chronic problems to other technical teams for resolution if needed. He works closely with the Service Management for resolving the issues and preparing RCA's for the reported issues. Ajay also mentors new joiners and other team members both technically and from a process perspective from time to time. Ajay holds an Engineer's Degree in Information Technology from Rajiv Gandhi Prodyogiki Vishwavidyalaya, which he completed in 2014. He has a strong background in network engineering and has worked with various clients across different domains. Ajay is a self-motivated individual with excellent communication and interpersonal skills. He is a team player and has a proven track record of delivering results under pressure.