About

Ajay Verma is a Senior Technical Support Analyst with 4.86 years of experience in providing Level II technical support with respect to software applications and hardware. He is currently working as a Product Specialist at MRI Software. In his current role, Ajay is responsible for investigating moderate and complex issues by confirming the validity of the problem and seeking known solutions related to these more complex issues. He also participates in project implementation, including defining the project, monitoring progress, and assisting in planning the required sequence of activities. Prior to his current role, Ajay worked as a Senior Technical Support Analyst at Computacenter, where he diagnosed, assessed, circumvented, and found remedies for a variety of service incidents that deviated from planned or expected information system behavior. He combined investigative, analytical, and design skills with knowledge of hardware and software applications and technology. Ajay also provided technical expertise and functional support for software and hardware package implementations to meet business requirements. Before joining Computacenter, Ajay worked as a Technical Support Analyst at Concentrix, where he was responsible for troubleshooting and maintenance of all LAN printers, network connectivity issues, and providing daily and weekly reports to management. He installed and configured PC software, hardware, peripherals such as printers, scanners, CDROM/CD-Writers drivers. Ajay also analyzed technical issue trends based on the number of tickets given issue and prepared technical documentation to address the issues. Ajay holds a Bachelor of Engineering degree in Mechanical Engineering from ACS College of Engineering, Bangalore. He has exceptional skills in problem-solving, technical support, and customer service. Ajay is a proactive team player who is always willing to go the extra mile to ensure customer satisfaction.