About

Akshay Dogra is a talented Manager with over 11 years of industry experience, specializing in team leadership, planning, and organizational skills. He has successfully equipped employees to handle daily functions and meet customer needs, making him a diligent mentor with exceptional management abilities and a results-driven approach. Akshay has managed the complete India Function of OpenStack Public Cloud platform, which comprised multiple levels of technical resources. He has honed his communication skills and emotional intelligence in direct reports, creating an environment of open feedback, collaborative problem-solving, and decision-making. With 7 years of leadership experience in building and managing teams with operations/system engineering and incident management skills, he has extensive experience in managing and hiring remote distributed teams. Akshay's experience spans across project functions like incident management, resource prioritization, capacity management, data center management, client relationship management, and capacity planning. He has expertise in IT technology resource administration, analyzing processes and workflow, assessing their efficacy, relating to business plans and goals, and suggesting simplification solutions. With his skills in delivering and managing large complex global infrastructure in a managed services model across multiple data centers, Akshay has become an expert in virtualization, cloud, OpenStack, AWS, VMWare, containerization, Kubernetes, CI/CD, Linux, SSL, REST API, DevOps, Ansible, and Git. He has excellent communication, interpersonal, and problem-solving skills, with experience working in a multi-cultured environment. Currently, Akshay is the Manager of Technical Support at Rackspace. He has previously worked as a Supervisor-IT at Genesis Int Pvt Ltd and as a Summer Trainee at Centre for Development of Telematics (C-DOT), where he worked on Technical Evaluation of Internet Traffic Monitoring and Analysis Solutions and Study of Backup Solution. He holds a Bachelor of Computer Applications from GGSIPU, a Master of Business Administration (MBA) in Information Technology from Sikkim Manipal University, and has completed his schooling from Bhatnagar International School. With 4.77 years of relevant experience, Akshay is a valuable asset to any organization looking for a skilled and experienced manager in the field of technical support.