About

Akshay Sinha is a seasoned Customer Success Head with over 3 years of experience in the industry. With his expertise in Customer Satisfaction, Business Development, Sales, and Marketing, he has been able to drive growth and success for his clients and companies. Currently, he is working as the Customer Success Head at mikelegal, where he is responsible for managing a wide range of tasks, including Customer Onboarding, Deal Closings, UI/UX Reviews, Client Upselling, Customer Relationship, Customer Support, Outbound/Inbound Sales Management, CRM Specialist, KPI Management - Sales/marketing, Digital Marketing Strategy, B2B Lead Generation (Domestic & International), Pipeline Management, Sales Metric Analysis, and Customer Retention. Prior to his current role, Akshay worked as a Business Development Associate at BYJU's, where he was responsible for Cold Calling, Demo Booking, Client Visiting, Revenue growth, Post Sales, Hike and Serve Visits, and Negotiation. He has also worked as a Business Development Executive at Smartmakerz, where he took care of the Sales and Marketing end, helped develop the brand image of the firm, and also recruited more force into the team. He made sales of 1.6 lakhs and helped generate revenues to a greater extent. He worked on professional CRM applications like Leadsquared and PandaDoc. Akshay is a highly educated individual, having completed his Integrated Btech + MBA in Marketing & Operations and Mechanical Engineering from Gautam Buddha University in 2019. He also holds a Senior Secondary Examination degree in Science and a High School Diploma in Science from Indraprastha International School. Akshay is proficient in UI and Test tech stack and has relevant experience of 3.35 years. He is known for his exceptional communication skills, problem-solving abilities, and his ability to build strong relationships with clients. He is a driven professional who is always looking for new challenges and opportunities to grow and develop.