About

Alfred Wilson is an experienced Network Support Specialist with over 6 years of relevant experience in the field of core networking. Currently working at IBM India Pvt. Ltd., he deals with Cisco ACI technology which involves remote management of Cisco Nexus 9K Switches. Alfred is also responsible for managing other types of devices such as Cisco Catalyst and Meraki Switches, including configuration, migration, and other related tasks. Alfred's primary client is CMA - CGM, a well-known shipping company. He is responsible for ensuring that their network infrastructure is running smoothly and efficiently. He has a proven track record of providing exceptional technical support to his clients and colleagues across the globe. Prior to his current role, Alfred worked as a Technical Support Associate at IBM, where he provided technical assistance for basic computer problems and network-related issues. He also worked as a Backline Engineer/Assistant Engineer in Service Department at sound.com, where he maintained various audio consoles like the digital audio mixing console, digital amplifiers (Labgrupin, Crown I-Tech series), and other audio equipment. Alfred holds a Bachelor's degree in Electronics and Media Technology from Karunya University, which he completed in 2016. He also has a Higher Secondary Certificate (HSC) in Science from Wilson College Chowpatty Mumbai 400 007, which he completed in 2012, and a Secondary School Certificate (SSC) in Science from National Education Society's High School Bhandup, which he completed in 1997. Overall, Alfred is a highly skilled and knowledgeable Network Support Specialist with a passion for delivering exceptional customer service. He is a valuable asset to any organization and is always looking for opportunities to expand his knowledge and skills in the field of networking.