About

Alisa Russanova is an experienced Office & Happiness Manager at Gorgias, a company that provides integrated helpdesk solutions for e-commerce brands. With over 8 years of relevant experience, Alisa is responsible for ensuring the smooth running of the Gorgias office and ensuring that employees are happy and motivated. She is also involved in customer support and automation across multiple channels. Before joining Gorgias, Alisa worked as a Project Manager at Sorbonne Université - LIP6, where she managed national and international research projects, organized meetings and events, and supported hiring procedures. She also worked as a Project Manager at Université Pierre et Marie Curie, where she assisted in project submission and negotiation of research contracts. Alisa holds a Bachelor's degree in Modern Languages from the University of Birmingham and a TEFL/TESOL certificate from I-to-I Volunteer Travel Company. She has a solid background in research and is proficient in various technologies. Gorgias has raised significant funds in Series A and B, and Alisa is part of the team that has made this possible. The company currently serves over 5,000 businesses, including Timbuk2, Steve Madden, and MVMT. Alisa is passionate about customer support and is always looking for ways to turn it into a revenue-generating activity. In summary, Alisa Russanova is an experienced Office & Happiness Manager with a background in project management and research. She is passionate about customer support and is part of the team that has helped Gorgias raise significant funds. Alisa is a valuable asset to any company that values employee happiness and customer satisfaction.