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Defense.gov

Berkshire Hathaway

New York State

Charles Schwab

Providence Equity Partners

Bluefish Capital

The Kessler Group

Local Initiatives Support Corporation

Next Street

Spectrum Business Ventures

Venezia Capital

Ben Jen Holdings

Gibson Wealth Advisors

Morton Brown Family Wealth

POKU CAPITAL

B Capital Fund

Black Capital Investments

Verizon Communications Inc. delivers broadband and other wireline and wireless communication innovations to mass market, business, government, and wholesale customers. As of September 2014, Verizon Wireless operates as America’s largest wireless network provider. Verizon’s Wireline operations include Verizon Business and Verizon Telecom, which brings customers converged communications, information and entertainment services over Verizon’s fibre-optic network. Verizon Communications Inc., headquartered in New York, is a Dow 30 company employing a diverse workforce of more than 180,000 dedicated employees around the globe.In 2021, the company recorded annual revenues of $134.35B and a net profit of $21.52B.

Provider of mobile and internet services for home & business

Provided tools to operations teams and clients to reduce repetitive activities, that are scalable, compliant, performant, maintainable and easy to use in a cost efficient way. 
- Drove end-to-end design, launch testing and execution of Day 2 automation solutions. 
- Coordinated with business and technical stakeholders to gather business requirements and ensure customer experience, IT operational processes were successfully automated and scaled.
- Analyzed existing automation processes and identified gaps to reduce failure and improve efficiency of automation 
- Conducted customer interviews, creation & prioritization of user stories based on impact and feasibility, rapid prototyping, ROI estimation and product enhancements
- Developed technical vision  & roadmap for request management focus area in automation team, with engineering managers and senior leadership
- Managed backlog and prioritize resolution of issues ensuring on-time delivery of major initiatives.

Hudson River Capital Partners

Chatham Capital

Unisys provides IT solutions and services for government, financial and commercial markets. Services provided include for security, advanced data analytics, managed services &amp; outsourcing, mobility, network services, service management, cloud and infrastructure services, application and server software. Industry verticals covered include Communications, Life Sciences &amp; Health Care, Retail &amp; Transportation. It also has strategic alliances with Amazon, BMC, Dell, Google, IBM, Intel, Microsoft, NetApp, Oracle, Salesforce, SAP, ServiceNow etc.

IT solutions and services for government, financial and commercial markets

Transitioned Level 1 support activities of a US based financial services company as part of service transition from a competitor organization.
- Led a 15+ member ops team responsible for first level troubleshooting of client’s wealth management application supporting 75 high impact issues, requests and reports per day
- Achieved freeing up of 30% bandwidth from technical teams by identifying opportunities for and facilitating shift left across L2 to L1 teams
- Attained better bandwidth utilization by designing automation solutions for 8 critical business and application health checks reports which saved ~25 hours (monthly) of service-desk bandwidth
- Reduced SLA breach from 20% to less than 2% within one month by analyzing and created mechanism of SLA adherence of critical business functions

- Managed the support ticket queue for Services Insights (SI) using Service-Now
- Handled P1 issues reported to SI
- Prepared Weekly and Monthly Business Review (MBR) reports for the project
- Worked with onsite team to streamline a new workstream Services Answers

ChrysCapital

Nepean Capital

Infosys Technologies was started in 1981 by seven people with US$ 250. Infosys’ service offerings span business and technology consulting, agile consulting, application services, systems integration, product engineering, custom software development, maintenance, re-engineering, independent testing and validation services, IT infrastructure services, and business process outsourcing.  Infosys has a global footprint with over 50 offices and development centers in India, China, Australia, the Czech Republic, Poland, the UK, Canada, and Japan. Infosys has over 100,000 employees.  Infosys takes pride in building strategic long-term client relationships. Over 97% of its revenues come from existing customers. In 2020, the company recorded annual revenues of $13.5 B and a net profit of $2.6 B.

Provider of IT suite solutions and AI consulting services

- Created roadmap for rollout of new B2B products catering to experiential learning for students (10-13y and 13-15y age group)
- Launched the new offering by demonstrating to school management and conducting 2-week summer camps that achieved 60% enrolment in phase-1 in the running session

- Rigorous InPlant training at Ammonia Manufacture -V plant of RCFL situated at Chembur, Mumbai.
- Learnt various dynamics of Ammonia manufacture and allied processes.
- Learnt about standard norms of industrial safety and standardization guidelines.