About

Alok S. is a seasoned customer success professional with over 11 years of experience in building success stories for enterprise and SME clients from diverse businesses and geographies. He is skilled in customer success, account management, adoption and retention, negotiation, customer engagement, pre-sales, onboarding, project planning, and execution. Currently, Alok serves as the Associate Director of Customer Success at MangoApps, a unified employee experience solution provider. Alok's experience at MangoApps spans over 8 years, during which he has held various positions, including Senior Customer Success Manager and Customer Success Manager. In his current role, Alok is responsible for onboarding, training, and supporting clients (Enterprise and SME) from diverse industries across the US, Europe, and APAC. He spearheads the enterprise-wide deployment of MangoApps solutions for a key Mumbai-based pharma client with a CLV of INR x. He also develops success plans for customers, identifies potential issues/gaps, and provides recommendations or workarounds. Alok has a proven track record of exceeding client expectations and has been recognized with several awards, including the Customer Star Award (FY2020-19), Go Extra Mile (FY2018-19), Best Team Performance (FY2017-18), and Silent Soldier Award (FY2016-17). He has a strong educational background, with an Executive Education Program in Key Account Management from ISB, an Executive Education Program in Management Consultancy from IIM, an MBA in International Business and Marketing from Symbiosis, and a B.Tech in Telecommunications Engineering from VIT. Alok's tech stack includes product management and testing. He is a results-driven professional with a passion for building strong customer relationships, driving adoption and retention, and ensuring customer success. With his extensive experience and expertise in customer success, Alok is a valuable asset to any organization looking to enhance its customer experience and drive growth.