About

Aman Duggal is a dependable and goal-oriented Software Engineer L3 with over 2 years of experience in the field. He is proficient in problem-solving through Robotics Process Automation and offers expertise in networking and software tools. With strong knowledge of cloud, networking, SQL, No SQL, RPA, and Automation Anywhere tool, Aman is a valuable asset to any team. Currently working at crmnext as a Software Engineer L3, Aman has previously worked at Automation Anywhere as a Level 2 Technical Support Engineer. At Automation Anywhere, he supported all Automation Anywhere products, including A360 v11,20,21,22, IQ Bot, Discovery Bot, AARI, and Bot insight. Aman was also responsible for managing chat support, handling customer calls, designing bots using AA tools based on business use cases for applications and web portals, and working on the AWS platform. He acknowledged issues proactively and resolved them with the best solution and made changes in the bot according to the client request. He also responded to customer queries in a timely and accurate way, via JIRA Tool, email, chat, and calls. Aman has knowledge of all environments (Dev, UAT, Prod) and did support in building bots. He worked on API using Postman and Swagger, worked on SQL database, and used Salesforce as a Ticketing Tool. Aman identified, verified, and reproduced difficult to solve customer problems that may come from multiple sources and worked through those issues to resolution with the appropriate team. Aman has also worked at Accenture for HILTON HOTELS global project as a Technical Support Engineer. He was part of the Automation team and worked on Chat Bot using the Automation Anywhere tools. He was responsible for handling issues and making changes in the bot according to the request. Aman was also a part of the support team and provided Network support, Router and Switch troubleshooting. He worked on Cloud-based Hotel Servers, Exchange servers, Operating system troubleshooting, DHCP support, DNS support, Office 365 applications, Outlook, Creating Excel spreadsheets, ran SQL scripts, worked on Active directory for windows specialization, VPN configuration, and was a core member of the Escalation lead team, handling escalations. Aman holds a Bachelor of Technology degree in Electrical and Electronics Engineering from Guru Teg Bahadur Institute of Technology. He has experience in Software Engineering, SQL, AWS, Salesforce, and Web. With a relevant experience of 3.