About

Amandeep Sekhon is a Technical Analyst with over 4 years of experience in the Information Technology industry. He is currently working as a Team Lead at the Children's Aid Society of Toronto. Amandeep is a skilled professional seeking a challenging position that allows him to utilize his skills and abilities while offering professional growth. With extensive experience in providing technical support, Amandeep has a proven track record of closing 95% of trouble tickets on the first call without escalation. He has a deep understanding of troubleshooting methodologies and has diagnosed network issues and system failures. Amandeep has also joined the system into the company's Active Directory network domain, created user accounts, edited user account information, and reset user passwords in a timely manner. He has achieved a user satisfaction rating of 4.9/5.0 and consistently logged and monitored ticket status to ensure fast, quality resolution of every issue. Amandeep has a Bachelor's degree in Engineering from Punjabi University and a Graduate Certificate in Mobile Application Development from Centennial College. He also holds an Ontario Post Graduate Certificate in Management from the same institution. Amandeep's education and experience have equipped him with the skills to gather requirements, verify and QA application packaging, and document any issues and step-by-step instructions on how to install software and/or recreate issues. He has also collected feedback from end-users to continue improving systems, understanding business and technology needs, and designing, analyzing, and implementing efficient IT systems. Amandeep's tech stack includes QA, and he has extensive experience with wireless/Wi-Fi troubleshooting methodologies. He has provided clients with guidance and assistance with technological problems while ensuring security & privacy. Amandeep has the aptitude and eagerness to learn and adapt to new technology. In summary, Amandeep Sekhon is a skilled Technical Analyst with a proven track record of providing technical support, troubleshooting, and implementing efficient IT systems. He is a team player, adaptable, and always eager to learn new technology.