About

Amar Naidu is a Software Engineer II at Microsoft with over 6 years of experience in the technology industry. He has a strong background in software engineering, AWS, UI, search, DevOps, infra, and image processing. Amar is currently working at Microsoft, where he handles high severity tickets for over 400 Amazon retail wide services and over 100 Tier-1 services ranging from platform, ordering to payments services. He also helped in quick resolution during global outage issues. Amar has a proven track record of delivering high-quality work and has developed a service to view, schedule and update events managed by Amazon global external payments partner. The tool has features like event entry, calendar-like UI/UX, audit history, advanced search, etc. He has also created tech documents with detailed services architecture, dashboards, and troubleshooting steps to resolve high and low severity auto cut tickets. Amar has resolved various vulnerabilities and high severity service risks like package upgrades, update prod deployment related activities, AWS related tool upgrades, creation of security certificates. He has provided extensive technical documentation outlining all aspects of the implemented systems, which helped in reducing high severity tickets by 23% and overall escalations to just 12%. Amar has delivered various sessions on coding best practices, Amazon internal tools, and the entire consumer payments system architecture to over a 100 member team. He has implemented an automated OS patching solution for over 4k h/w spanning 120 services. Amar has also worked at Amazon as a Support Engineer III, where he was offered SE II full term after 6 months of internship and then got promoted to SE III within 11 months due to outstanding performance. He took over as lead for entire Consumer Payments operations, including a couple of Tier-1 services after the prior lead engineer left the team. He delivered all pending key projects within the deadline with allocated resources. Amar has a Bachelor of Technology (B.Tech.) in Computer Science from Manav Rachna University. He also completed his 12th from N K Bagrodia Public School with a non-medical with computer science degree.