About

Amardeep Dabass is an experienced professional with over 17 years of expertise in Customer Excellence, Customer Advocacy, Process Excellence, Leading Global and culturally diverse teams, and Product/Program Management. Currently, he is the Head of WW Customer Service Amazon Customer Excellence System (ACES) at Amazon. He has also worked for more than three years as a Program and Product Manager in Microsoft Office team on products such as Microsoft SharePoint, Microsoft Visio, Microsoft Office for Android Phone and Tablets. Amardeep has extensive experience as a Portal and Content Management Consultant with experience on .Net and J2EE based portal and Content Management Products such as Microsoft SharePoint, Documentum, Plumtree. He has worked with various companies, including Microsoft and Procter & Gamble, in different roles. During his tenure at Microsoft, Amardeep worked as a Program Manager II, where he led multiple efforts to reduce user friction areas for Office apps on Android tablet and phone. He also shipped a feature that boosted the play store ratings and had a positive qualitative impact. Amardeep was also the Ship Manager for Visio InMarket, where he led the monthly shipping of high-value patches and hotfixes for customers, with 100% on-time delivery. Amardeep has a PGDM degree in Marketing and General Management from the Indian Institute of Management, Calcutta, and a BE degree in Computer Engineering from the Army Institute of Technology. He has a tech stack that includes Android, Mobile, Product Manager, iOS, and Research Scientist. In summary, Amardeep Dabass is an accomplished leader with extensive experience in customer excellence, product/program management, and leading global teams. He has a proven track record of delivering high-quality products and services and is an asset to any organization.