About

Ambarish M is a seasoned professional with over 7.5 years of experience in operations and marketing roles. He has expertise in troubleshooting customer issues, product support, client onboarding, cross-selling, customer acquisition, and retention. Ambarish has a proven ability to lead diverse team members for over 4 years. Currently, he works as a Product Support Lead at disprz. In his previous role at Cars24, Ambarish led a team of 40+ customer serving executives in retail branches of Cars24 in South India. He was responsible for customer acquisition and retention of walk-in customers. Ambarish coordinated with vendors during the stages of business expansion, new hiring, payouts, and grievance handling. He drove business metrics such as Check-in denials towards 0%, increasing appointment booking percentage, and footfall/inspection percentage. Ambarish also ensured team members had adequate knowledge of SOP to deliver delightful customer experience by upholding Cars24 standards. Ambarish's education background includes a Master of Business Administration in Marketing Management & Human Resource Management from Panimalar Engineering College and a Bachelor of Engineering in Mechanical Engineering from Sri Ramakrishna Institute of Technology. He also completed his high school education from Vivekananda Vidyalaya Matriculation Higher Secondary School. With over 8 years of relevant experience, Ambarish has developed strong skills in customer experience and operations. He is a proactive problem solver and has a keen eye for detail. Ambarish is an excellent team player and has a proven track record of leading teams to achieve their goals.