About

Amber Nash is a Support Engineer at Facebook with over 12 years of relevant experience. She is a user-first focused professional who understands that stability is key to product confidence and client retention. Amber champions user experience and their platform expectations, utilizing customer feedback analysis and product stability trends. She motivates cross-functional teams to invest in both employee technical education and troubleshooting features to provide the best customer experience possible. Amber is proficient in a wide range of technologies including React, Javascript, Hack, PHP, SQL, Ruby, Sinatra, Rails, ActiveRecord, JavaScript, JQuery, Ajax, HTML, CSS, and RSPEC. She is also experienced in Agile and Pair Programming development methodologies. At Facebook, Amber oversees department sprints and identifies and implements feature development for improved or new support tooling. She conducts in-depth troubleshooting of proprietary Ad products and partners with infrastructure teams to streamline escalation across Support tiers. She builds cross-functional relationships and workgroups to foster department-wide improvements. Amber writes internal-facing troubleshooting documentation and provides updates and training for support partners. Prior to Facebook, Amber worked as a Technical Support Specialist at Fluxx, where she diagnosed and troubleshooted client problems in proprietary and customizable SaaS. She interfaced with Product, QA, and Dev departments to solve difficult client issues and tracked client issues in Zendesk and Jira. Amber educated clients on how to solve issues within their SaaS and assisted in client-facing training documentation. She also added functionality to client sites related to ticket issues and diagnosed and troubleshooted API Integration failures. Additionally, Amber provided frontend maintenance and styling to the company knowledge base site. Amber is a graduate of Dev Bootcamp, where she earned a degree in Computer Software Engineering. She also holds a Master's degree in Interreligious Studies/History from Graduate Theological Union and a Bachelor's degree in History, Religion, and European History from Mills College. In addition to her professional experience, Amber is a Co-Chair at Generation Citizen, an award-winning, nonpartisan "action civics" education program. She works to broker partnerships among potential sponsors and participants, secure in-kind donations, provide website management, support event logistics, and engage in thought-leadership. Amber's tech stack includes SQL, Ruby, Javascript, Frontend, PHP, infra, qa, and Integration. She is a highly motivated and detail-oriented professional who is committed to providing the best possible customer experience.