About

Amisha Sharma is a highly motivated and skilled Product Manager with a passion for building products that add value to people's lives. With a Bachelor's degree in Computer Science and an MBA in Marketing and Information Systems, Amisha has a strong background in technology and business. She is currently working as a Product Manager for Agent Productivity at Zendesk, where she is responsible for enabling agents to be more efficient and effective by providing them with the tools they need to communicate with customers through various channels. Amisha has over 2.86 years of experience in product management, research, and testing. She has a proven track record of prioritizing customer feedback, coordinating with engineers to resolve bugs, and launching new features that improve the reading and writing experience for agents and customers. Amisha has also led the product migration from older technology to new, resulting in increased product stability and consistency. She has experience in collecting product feedback through usability interviews, UX research, and closed feedback events to build and improve the product roadmap. Amisha's technical skills include product management, research, and testing. She is a Research Scientist with experience in building and executing research projects, analyzing data, and presenting findings to stakeholders. Amisha's strong analytical and problem-solving skills enable her to think critically and make data-driven decisions. Amisha is a highly collaborative team player who enjoys working with cross-functional teams to achieve common goals. She is a strong communicator who can articulate complex ideas in a clear and concise manner. Amisha is passionate about building products that make a difference in people's lives, and she is committed to continuous learning and development in her field.