About

Amit Kumar Thakur is a committed professional with over 12 years of experience in Program & Product Management, providing both strategic directions and overseeing implementation and delivery of programs and products in the IT industry. He is adept at providing end-to-end management of multiple projects from conceptualization, visualization, and final execution of projects. He has demonstrated leadership in driving large teams in the areas of Project Delivery as well as Services Sales, contributing to successful Partner-led services offerings. Amit has an exemplary track record of success in the training and mentoring of team members, consistently producing results in high-stress environments. He is recognized and appreciated for managing stakeholder expectations in a matrix organization within complex and challenging projects. He is a decisive leader, capable of performing a wide range of people management functions from recruiting through on-boarding, goal setting, performance appraisal, training, competency building, and resource utilization. Amit's key skills include Digital Transformation, Digital Loyalty & Payments, Program Management, Product Management, Telecom OSS/BSS, NLP/Chatbot, and Customer Experience Management. He is currently working as a Portfolio Manager - Digital at Shell, supporting the implementation of Digital Platform in Shell East Mobility. Amit has previously worked at Shell and Verizon, where he held the positions of Project Manager-Mobility East Digital Platform and Senior Manager-Chatbot(NLP), Project Management & Business Analysis, respectively. At Shell, he was responsible for project initiation, planning, execution, stakeholder management, vendor management, cost, schedule & quality management for implementing Programs/Customer Value Propositions (CVP) in East markets for Shell Mobility. He launched the Digital Loyalty & CRM CVP for India Market within a record 150 days, which received the VP CIO Award for stellar delivery performance in Deliver Together Category. He also expanded Loyalty Program Offering by introducing Pay with Points functionality & expanding it to other Private Partners in the Philippines Market. At Verizon, he efficiently implemented an end-to-end framework to analyze customer feedback and get insights using Machine Learning/Natural Language Processing techniques. Amit holds a Bachelor of Engineering (BE) degree in Chemical Engineering from the National Institute of Technology Rourkela. He has relevant experience of 22.29 years and possesses a diverse tech stack, including product management, NLP, parts-of-speech, senior software engineering, infra, ML, and mobile.