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amit khatnani

support escalation engineer

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About

Amit Khatnani is a highly experienced Support Escalation Engineer at Microsoft with over 13 years of relevant experience. He is responsible for managing and resolving complex technical issues related to Microsoft products and services. Amit started his career as a Program Manager at HCL, where he was responsible for CSS Demand Forecasting. He then moved to the role of Senior Technical Manager at HCL, where he managed Bing Ads Global Support - Ad Policy Compliance and Technical Support. He has gained extensive experience in managing technical teams and resolving complex technical issues during his tenure at HCL. Amit has a strong educational background, having completed his Bachelor's and Master's degrees from Deendayal Upadhyay Gorakhpur University. He also holds a degree from Maharshi Dayanand University. He has a deep understanding of various technologies and platforms, including Microsoft Azure, Windows Server, and Microsoft Office 365. As a Support Escalation Engineer at Microsoft, Amit has been instrumental in resolving complex technical issues for clients. He has a proven track record of delivering high-quality support and ensuring customer satisfaction. He is a proactive problem-solver who is always willing to go the extra mile to resolve issues. Amit is a highly motivated individual who is passionate about technology and its applications in the real world. He is a team player who enjoys working in a collaborative environment. He has excellent communication and interpersonal skills, which enable him to build strong relationships with clients and colleagues. Overall, Amit Khatnani is a highly skilled and experienced Support Escalation Engineer who has a proven track record of delivering high-quality support and resolving complex technical issues. He is a valuable asset to any organization and is committed to delivering exceptional results.

Education Overview

maharshi dayanand university

deendayal upadhyay gorakhpur university

Companies Overview

microsoft

hcl

Experience Overview

14.8 Years

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Experience

support escalation engineer

microsoft | redmond, washington, united states

2021 - 2022

program manager - css demand forecasting

hcl | sunnyvale, california, united states

2020 - 2021

senior technical manager bing ads global support -ad policy compliance and technical support

hcl | sunnyvale, california, united states

2018 - 2019

senior technical manager- microsoft sbo service engineering program

hcl | sunnyvale, california, united states

2015 - 2018

technical manager - microsoft bing ads live site engineering

hcl | noida, uttar pradesh, india

2014 - 2015

technical manager and senior technical lead - microsoft bing ads live site engineering

hcl | sunnyvale, california, united states

2011 - 2014

senior technical lead and technical lead - microsoft ad center production support

hcl | noida, uttar pradesh, india

2009 - 2011

Skills

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.net

.net framework

agile methodologies

agile project management

ajax

asp.net

business analytics

c#

Cascading Style Sheets (CSS)

cmmi

communication

cosmos

data analysis

data analytics

data science

devops

forecasting

incident management

information technology

it project and program management

it service management

itil process

itsm

machine learning

microsoft azure

microsoft sql server

problem management

product management

program management

project estimation

project planning

requirements analysis

sdlc

service delivery management

service engineering

software development life cycle

software documentation

software project management

sql

technical support

Technical Support

web applications

web services

windows azure

xml

Contact Details

Email (Verified)

amiXXXXXXXXXXXXXXXXXom

Mobile Number

+14XXXXXXX69

Education

maharshi dayanand university

2002 - 2004

deendayal upadhyay gorakhpur university

1996 - 1999

deendayal upadhyay gorakhpur university

1979 - 1982

Frequently asked questions

What company does amit khatnani work for?

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amit khatnani works for microsoft

What is amit khatnani role in his workplace?

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amit khatnani's role in his workplace is support escalation engineer

What is amit khatnani's tenure in his workplace?

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amit khatnani's tenure in his workplace is 0.92 years

What is amit khatnani's total experience?

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amit khatnani's total experience is 14.83 years

What is amit khatnani's LinkedIn profile?

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amit khatnani's LinkedIn profile can be found here

What is amit khatnani's email address?

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amit khatnani's email address is amiXXXXXXXXXXXXXXXXXom. Unlock here

What is amit khatnani's phone/WhatsApp number?

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amit khatnani's phone number is +14XXXXXXX69. Unlock here

What schools did amit khatnani attend?

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amit khatnani has attended maharshi dayanand university, deendayal upadhyay gorakhpur university, deendayal upadhyay gorakhpur university

What companies has amit khatnani worked with?

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amit khatnani has worked with microsoft, hcl, hcl, hcl, hcl, hcl, hcl

What are some of amit khatnani's skills?

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amit khatnani has skills in .net, .net framework, agile methodologies, agile project management, ajax, asp.net and more.

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