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amit khatnani
support escalation engineer
About
Amit Khatnani is a highly experienced Support Escalation Engineer at Microsoft with over 13 years of relevant experience. He is responsible for managing and resolving complex technical issues related to Microsoft products and services. Amit started his career as a Program Manager at HCL, where he was responsible for CSS Demand Forecasting. He then moved to the role of Senior Technical Manager at HCL, where he managed Bing Ads Global Support - Ad Policy Compliance and Technical Support. He has gained extensive experience in managing technical teams and resolving complex technical issues during his tenure at HCL. Amit has a strong educational background, having completed his Bachelor's and Master's degrees from Deendayal Upadhyay Gorakhpur University. He also holds a degree from Maharshi Dayanand University. He has a deep understanding of various technologies and platforms, including Microsoft Azure, Windows Server, and Microsoft Office 365. As a Support Escalation Engineer at Microsoft, Amit has been instrumental in resolving complex technical issues for clients. He has a proven track record of delivering high-quality support and ensuring customer satisfaction. He is a proactive problem-solver who is always willing to go the extra mile to resolve issues. Amit is a highly motivated individual who is passionate about technology and its applications in the real world. He is a team player who enjoys working in a collaborative environment. He has excellent communication and interpersonal skills, which enable him to build strong relationships with clients and colleagues. Overall, Amit Khatnani is a highly skilled and experienced Support Escalation Engineer who has a proven track record of delivering high-quality support and resolving complex technical issues. He is a valuable asset to any organization and is committed to delivering exceptional results.
Education Overview
• maharshi dayanand university
• deendayal upadhyay gorakhpur university
Companies Overview
• microsoft
• hcl
Experience Overview
14.8 Years
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Experience
senior technical manager bing ads global support -ad policy compliance and technical support
hcl | sunnyvale, california, united states
2018 - 2019
senior technical manager- microsoft sbo service engineering program
hcl | sunnyvale, california, united states
2015 - 2018
technical manager - microsoft bing ads live site engineering
hcl | noida, uttar pradesh, india
2014 - 2015
technical manager and senior technical lead - microsoft bing ads live site engineering
hcl | sunnyvale, california, united states
2011 - 2014
senior technical lead and technical lead - microsoft ad center production support
hcl | noida, uttar pradesh, india
2009 - 2011
Skills
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.net
.net framework
agile methodologies
agile project management
ajax
asp.net
business analytics
c#
Cascading Style Sheets (CSS)
cmmi
communication
cosmos
data analysis
data analytics
data science
devops
forecasting
incident management
information technology
it project and program management
it service management
itil process
itsm
machine learning
microsoft azure
microsoft sql server
problem management
product management
program management
project estimation
project planning
requirements analysis
sdlc
service delivery management
service engineering
software development life cycle
software documentation
software project management
sql
technical support
Technical Support
web applications
web services
windows azure
xml
Contact Details
Email (Verified)
amiXXXXXXXXXXXXXXXXXomMobile Number
+14XXXXXXX69Education
maharshi dayanand university
2002 - 2004
deendayal upadhyay gorakhpur university
1996 - 1999
deendayal upadhyay gorakhpur university
1979 - 1982
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