About

Amit Kumar is a Deputy General Manager at HCL with over 20 years of experience in handling Banking/Finance domain customers from US/EMEA/APAC regions. He has a wide experience in Transition, Transformation, and Steady State support to overseas customers, responsible for managing IT Infrastructure (Datacenter/Applications/Services). Amit has a quality and time management oriented mindset with LEAN and Safe Agile ways of working. He has excellent people management skills and experience of leading a team of 200+ FTE. Amit has experience in managing AWS and Azure cloud environments and is responsible for managing and maintaining overseas customer's IT Infrastructure. He is a single point of contact for delivery and ensures contractual commitments are maintained. Amit is responsible for ensuring relevant governance and stakeholder management is maintained, defining yearly budgets, and tracking Profit Improvement, Operational Efficiency, and automation. Amit is also responsible for maintaining a skillful resource pool with effective people management skills. He participates in PI planning and ensures defined timelines are adhered to. Vendor governance to ensure quality of service is offered to the client is also part of his responsibilities. He ensures audit readiness and maintains compliance posture all the time. Amit has worked with IBM in the past as a Service Delivery Manager and an IT Specialist. As a Service Delivery Manager, he built and maintained effective working relationships across tiers (Client, 3rd Party, and Partner contacts) ensuring that business and technical knowledge are applied effectively. He also assisted the Delivery Project Executives in meeting SLAs and customer satisfaction objectives. Amit has a strong technical background with expertise in AWS, Azure, infra, and test. He has relevant experience of 20.95 years in the industry.