About

Amit Purohit is an experienced Customer Success Consultant with over 5 years of experience in IT Services and SaaS industry. He is currently working as a Customer Success Specialist at iMocha, where he focuses on ensuring the success of key accounts by directing product adoption techniques. He is skilled in Business Analysis, Customer Onboarding, Product Implementation, Project Delivery, and Digital Transformation. Amit's current role involves activities such as Key Account Management, Change Management, Stakeholder Management, Cross-selling/Up-selling, Product Development, and Management. He conducts quarterly business reviews and check-in points with key accounts, identifies Up-sell & Cross-sell opportunities across the book of business & partner with Sales to drive incremental revenue growth. He is responsible for building strong lasting client relationships, by owning and delivering customer success through various market dynamics, cultivating deep relationships with key decision-makers and influencers. Amit has previously worked as a Customer Success Consultant at Routematic, where he played an integral role in new business pitches and held responsibility for the effective on-boarding of new clients. He was responsible for RFx responses and queries, performing client industry market research, understanding the feasibility of the platform for the client's new requirement, and coordinating with respective teams to make changes and make it demo-ready. He proactively assessed, clarified, and validated customer needs on an ongoing basis as well as led solution development efforts while coordinating the involvement of all necessary company personnel. Amit has a Master of Business Administration degree in System and Finance from Symbiosis and a Bachelor of Technology degree in Electronics and Communication Engineering from Jodhpur National University. He also holds a GNIIT degree in Computer Science from NIIT University. Amit has a relevant experience of 5.52 years and possesses the skills and knowledge required to excel in his field.