About

Amit Shetty is an experienced Application Engineer 2 at Guidewire Software with over 5 years of experience in software development across various domains like finance, IT infrastructure management, and mobile communications. He also has more than a year of experience working as a data analyst in the telecommunications domain. Amit is an expert in working on all stages of the software development life cycle from requirements gathering to product deployment and 0-day support. He has vast experience in resolving customer escalations across various issues ranging from product issues, production down scenarios, and more. Amit has also worked on training resources on new product changes by creating knowledge bases and communicating in a clear manner. He has a Master of Science in Computer Science from the University of North Carolina at Charlotte with a 4.0 GPA and a Bachelor of Engineering in Computer Science from Mumbai University, India with a 3.0 GPA. In his previous role as a Senior Software Engineer at Mobileum, Amit reduced escalations on multiple products deployed on the platform by more than 50% within the first year. He also reduced support team's dependencies on the dev team for product installation for multiple products by simplifying complex installation scripts. Amit received an award for excellence for successfully deploying a new product with zero deployment issues on customer location. As a Software Designer at Hewlett Packard, Amit was the single (world-wide) developer for HPOM web services (0 new escalations, 0 missed metrics) for all third-party integrations, while also contributing as a product developer to its successor solution. He conducted training sessions for developers for the HPOM web service modules with an emphasis on code optimization and product performance improvements. Amit also created an internal knowledge base for application modules consumed by developers and support staff to solve incidents faster. Amit's education history includes a Master of Science in Computer Science from the University of North Carolina and a Bachelor of Engineering in Computer Science from Mumbai University. His tech stack includes software engineering, IT infrastructure, mobile, Elastic Search, web designing, and more. With 8.54 years of relevant experience, Amit is a skilled and knowledgeable professional in the field of software development and engineering.