About

Amit Singhal is a successful engineering leader with over 15 years of consistent contributions in product development. He has extensive experience in improving processes and products by exceeding performance and reliability requirements. Amit has a proven track record of building large, motivated engineering teams and managing complex projects spread across multiple business units in the US, UK, Singapore, and India. A collaborative leader, Amit is adept at delivering products as a team and partnering with peers across the organization. He is passionate about engineering leadership and product strategy, having built, scaled, and led cross-geo global teams. His focus has been on hiring the best talent, coaching the team and leaders, and translating the vision into an effective strategy that the team can pursue. Amit is an expert in de-escalating critical customer issues, facilitating communication among teams, operations, and customers. He has a track record of driving customer-centricity initiatives, increasing growth, and market share of existing products. He has anchored himself around Human-Centered Design methodologies and agile development principles to accelerate innovation and rapid customer-driven product development. Currently, Amit is the Director of Engineering at BT, where he is building resilient, scalable, and delightful digital products. Previously, he worked as Engineering Director - Digital at BT and Manager, Software Engineering at Zendesk. At Zendesk, he managed multiple teams, developed the architecture and capacity to design resilient distributed systems, and ensured high standards for quality, scalability, and customer focus. Amit holds a Master of Science (MS) in Software Systems from BITS Pilani and a Bachelor of Technology in Information Technology from Bharati Vidyapeeth. He completed his 12th grade in Science from Bal Bharati Public School. Amit's relevant experience in the field of senior software engineering is 10.79 years.