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Lead account engagement from onboarding to renewal -The CX Journey Map
Use strong blend of both strategic and tactical approaches to proposed solutions to achieving customer’s Path-To-Value
Build the trifecta of People:Process:Product replete with tools and solutions to enable team performance at scale
Ensure agile collaboration with Product Management and Engineering leadership in line with the product roadmap
Work with leadership to ensure that each business OKR is supported by a strong value story, while driving/influencing the development of a measurement plan and tracking its impact
Participate in leadership forums/conclaves to essay the Snapmint story and provide input for the direction and agenda of applicable events and webinars

Prashasta Seth

Kae Capital

9Unicorns

Anicut Capital

Negen Capital PMS

Ramakant Sharma

Northern Arc Capital

Assure

Aten Corporate Consultants

Real and Sons

Rp Grooming Labs

Blue Ocean Ventures

Skyline Chem Trade

Rajendra Gupta

Gaurav Singh Kushwaha

Kuber Kishen Bhalla

Siddharth Kumar Khaitan

Abhishek J Shah

Ankit Parihar

Shrey Agarwal

Shreeja Aggarwal

Leela Hastimal Jain

Usama Fayyad

The Azavedo Family Trust

LetsVenture

Saswad Finance

Inchgame

Ashok Sales Company

Thomas Lawrence Azavedo

Dhurv Harish Rajani

Ashish Sharma

Harsh Harish Rajani

Spark Finwiz

Harish Dhirajlal Rajani

Shubham Goldiee Masale

Anumeha Bisaria

Mudit Paliwal

Siddarth Gupta

Shekhar Agarwal

Navin Agarwal

Abhishek Kalra

Nidhi Agarwal

Ramesh Singh Negi

Sameer Tandon

Satya Narain

Ashok Griha Udyog Kendra

Manoj Kumar Agarwal

Bina Agarwal

Arun Kumar Gupta

Ramakrishnan Ramamurthi

Kiran Kumar Gannamani

Chhavi Agarwal

Nipun Goel

Abhishek Gupta

Keshav Kabra

Mayank Beriwala

Sunil Gupta

Harjas Wadhwa

Radix

InvictusVentures

Acquaint Bee Ventures

Globevestor

Forward Commercial

Mindtech Compusoft

Jvh Biz Consultant

Logx Venture Partners

Kulakada Jayakumar

Mitul Devchand Bid

Subodh Gupta

Orient Home Accents

Sheetal Singh

Gursimranbir Singh

Ashwath K Alva

Ravinder Nath Khanna

Chiranjibi Sahoo

Prashant Naik

Pankaj Fitkariwala

Ram Manohar Mamidi

Dipti Aswani

Jay Yashwant Patel

Neeta Bhalerao

Vamsi Ramana Ravuri

Priya Mehrotra

Jeevanjot Gandhi

Meera Mehrotra

Vaibhav Porwal

Dinesh Singh Panwar

Peddireddy Sridhar

Hemant Gupta

Sahil Contractor

Aman Singhal

Gautam Bahal

Ashok Khanna

Shanu Pant

Himanshu Chandrakant Bhagat

Nikunj Kedia

Rohan Mehta

Sumit Vohra

Gaurav Arora

Online marketplace for point of sale financing. It enables users to purchase products and pay in periodic installments using debit cards. It provides mobiles, electronics, appliances, and multiple products. Consumers can use the checkout solution to buy the product and pay later in customized EMIs.

Online marketplace for point of sale financing

Lead Global Post-Sale P&L
Building out Booking-To-Billing, Technical Advisory and Support and Customer Engagement charters
Focussed on Inter-Team alignment and deliverables
Hiring and Enablement at scale post raising capital - Series B
Achieve referenceable status at each customer who can speak to a specific ROI that has been delivered
Maintain an understanding of customers’ immediate, short and long term business needs in order to protect, retain and increase SoW and plan advocacy and retention strategies

RTP Global

Matrix Partners India

Wellfound

3.0 Capital

Utsav Somani

QED Innovation Labs

Think Investments

Peak XV Partners

Sequoia Capital

Matrix

Nitin Gupta

Amit Lakhotia

Pradeep Parameswaran

Arjun Vaidya

Manish Vij

Anupam Mittal

Umang Kumar

Asish Mohapatra

Siddharth Puri

Pivot Ventures

Sparrows Capital

Dhyanesh Shah

Abhishek Bansal

Jitendra Gupta

Shantanu Deshpande

Hitesh Chawla

Nagarajan Jayaraman

Varun Alagh

Shantanu Pathak

LogX

Hitesh Dhingra

Abhijeet Kumar Singh

Puneet Sharma

Maneesh Rajkumar Pherwari

Alexander Peter

Mausam Pankaj Bhat

Ruchi Kalra

Goteti Anil Kumar

Shivani Sharma

Kusum Chabria

Primathon

Abhishek Goyal

Jayant Chauhan

Vikas Chaoudhury

Digital Sparrow Capital

Smile Group

Titan Capital

Revant Bhate

Shashi Goyal

Uday Singh

Playbook Partners

iSeed

Sparrow Capital

Groundupp Ventures

Soonicorn Capital

Alluvium

Provider of checkout shopping solutions for eCommerce businesses. The company offers solutions to increase profitability for eCommerce with increasing conversions, reduced acquisition costs, and increase delivery rates. Its COD conversion helps to improve delivery rates with automated address correction, intelligent order confirmation, communication optimizer, and more. It also supports abandoned cart messaging, discount and loyalty points management, and more. It supports storefronts like Shopify, WooCommerce, Magento, custom built to android/iOS /flutter apps.

Provider of software suite solutions for e-commerce and D2C brands

Lead Customer Success, Implementation and Onboarding and Overall Strategy for MoEngage - SEA and ANZ
BoB spread across 30M USD, 7 countries and 450+ Logos and 47 org members.
Spear head Service Delivery and Customer Success with key focus on increasing the Share of Wallet(SOW), Engagement Metrics, Implementation and Technical Account Management leading to incremental growth, organic portfolio expansion and consultation as a key driver of growth and customer success.

Steadview

Multiples Alternate Asset Management

Eight Roads Ventures

Goldman Sachs Asset Management

B Capital

F-Prime Capital

Ventureast

Helion Venture Partners

Exfinity Venture Partners

Anand Chandrasekaran

Raghunandan G

Kunal Bahl

Rohit Bansal

Alchemist Accelerator

Flipkart

Amicus Capital Partners

Venture Gurukool

British International Investment

xto10x

Cloud based platform offering cross channel customer engagement software. The platform builds user profiles based on the in app behavior of users and then users are automatically segmented into engagement centric segments like starters, engaged, lapsed, tried and left, and uninstalled. Marketers can then reach out to customers and send push notifications, in app messages, and emails, thereby driving engagement conversions. Marketers can track customer engagement metrics and get insights into Customer Acquisition. It leverages AI technology and orchestrates customer journeys to optimize experiences.

Cloud based platform offering cross channel customer engagement software

Lead Global Customer Success and Delivery P&L with teams at San Francisco, Dallas and Bengaluru from seed to Series A $26M and subsequently to Series B - $88M USD
Communicate effectively with other internal team members to ensure resolution of problems - demand generation marketing, sales, solution engineering to name a few
Invest, onboard and expand customer success and BI tools such as Gainsight, Asana, Confluence, JIRA etc.

SoftBank Vision Fund

Zoom

Menlo Ventures

Scale Venture Partners

Nexus Venture Partners

Next47

NGP Capital

Steadview Capital

Emergent Ventures India

01 Advisors

Liquid 2 Ventures

Y Combinator

Maschmeyer Group Ventures

Hack VC

Venture Catalysts

Emergent Ventures

Observe provides a cloud based customer conversation analytics platform. It helps to improve the efficiency and performance of the sales team by analyzing customer conversations. It analyses the customer conversation and gives analysis on key factors such as tone, focus areas, format, and structure. Pearson, ResMed, Accolade, and 23AndMe are some of its clients.

Cloud based customer conversation analytics platform

Chief Customer Officer at Snapmint | x Sprinklr, Akamai, MoEngage, Observe.AI

Amitt Sharma