About

Anand Vignesh is an experienced Technical Account Manager at Freshworks with a strong background in startup culture. With over 9 years of experience in cross-functional roles, Anand has gained expertise in various areas such as Customer Success, Customer Support, OTT, and Ecommerce. As a Technical Account Manager at Freshworks, Anand is responsible for managing customer relationships, retention, and revenue growth. He has a proven track record of handling enterprise accounts from the US, Singapore, and India, contributing to revenue growth. Anand is also skilled in conducting Quarterly Business Reviews, conducting NPS surveys, and hosting webinars to keep customers engaged and satisfied. Prior to joining Freshworks, Anand worked as a Lead for Customer Success at Synergita, where he managed 60+ enterprise accounts and was responsible for ensuring customer happiness, retention, and ARR growth. He also co-ordinated with the onboarding team for smooth product implementation for new customers and carried out account mining for existing customers to find upselling opportunities. Anand has also worked as a Senior Associate at Xseed Education, where he handled 80+ MAX schools generating revenue of 319K USD. He ensured the smooth operation flow existed and trained school customers of Xseed's digital learning classroom product MAX to adopt online teaching methodology to counter the COVID situation. Anand holds a Bachelor of Technology (BTech) degree in Computer Science from Kalasalingam University and completed his Eleventh and Twelfth from Jayendra Golden Jub Mat Hr Sec School. He completed his Tenth standard from St Francis Xaviers Mat Hr Sec School. With 9.02 years of relevant experience, Anand is a results-driven individual with a passion for customer success and retention. He is a team player who is always willing to go the extra mile to ensure customer satisfaction and growth.