About

Andrew Austin is a highly skilled full-stack software engineer with over 12 years of experience in the industry. He is currently working as a Lead Software Engineer at Genesys, where he is responsible for leading the development efforts of the PureCloud Realtime service. Andrew is primarily interested in JavaScript and Go, and he has a strong background in building and maintaining real-time chat services. Andrew's expertise in software engineering is reflected in his work at Genesys. As the technical lead on the PureCloud Realtime service, he works closely with product managers and other team leads to define and prioritize requirements before leading the development efforts with other engineers. Andrew's day-to-day work on the realtime service involves writing JavaScript (Node.js) and working with Amazon Web Services (AWS). He regularly uses technologies like DynamoDB, Redis, MongoDB, and Kafka to help keep the Realtime service highly available across multiple geographic regions. As part of his technical responsibilities, Andrew is also on call for any issue that might arise in any of their production environments. Aside from his technical responsibilities, Andrew also has first-line manager responsibilities for the realtime team. He conducts 1-1s, performance reviews, and makes hiring decisions, among other things. Andrew's experience in managing teams and leading development efforts makes him a valuable asset to any organization. Andrew holds a Master of Science (M.S.) degree in Computer Science from North Carolina State University, where he also earned his Bachelor of Science (B.S.) degree. His education, coupled with his extensive experience, has given him a strong foundation in software engineering. In addition to his technical skills, Andrew is also proficient in mobile and web development. His tech stack includes Software Engineer, Senior Software Engineer, Javascript, AWS, Redis, NodeJS, Kafka, MongoDB, Mobile, and Web. Andrew's experience and skills make him a highly sought-after software engineer in the industry.