About

Andrew Rich is a highly skilled and experienced Voice Actor and Senior Site Reliability Engineer with over 24 years of relevant experience. He has extensive experience in SRE, Configuration Management, and Release Engineering on macOS and Linux. Andrew is a perfectionist and quick study, with excellent scripting and automation skills, specializing in automating existing processes for reproducibility and verification. He has intuitive debugging skills and is highly skilled in technical documentation. Andrew is largely self-taught, with knowledge gained through extensive experience in the field. Andrew's specialties include macOS and Linux operating systems, Jenkins/Gitlab, Amazon Web Services (AWS), Chef, Ansible, Ruby, Mac/Linux Shell Script, Slack, Jira/Confluence, and concentrations in FedRAMP, PCI, security, and compliance. He is highly skilled in automating existing processes for reproducibility and verification, and has intuitive debugging skills. Currently, Andrew is working as a Senior Site Reliability Engineer at Cisco, where he is leading the SRE-Federal team and launching Meraki's FedRAMP initiative. He is responsible for bringing Meraki Dashboard into federal compliance, ensuring the Meraki Dashboard is available and reliable, and performing maintenance and upgrade tasks across the entire Meraki infrastructure. Andrew is also continuously improving and upgrading infrastructure and technologies. In the past, Andrew has worked as a Sr. Engineer Build & Release at Insight Global, where he worked on short-term contracts doing Build & Release/DevOps projects. He has also worked as a Sr. Engineer, Build and Release at Slack, where he maintained and enhanced continuous-integration/continuous-build systems for Slack's mobile and desktop apps on six platforms. Andrew has a degree in Voice Acting and Voiceover from VoiceOne San Francisco. He has a strong tech stack that includes SRE, infra, AWS, Ansible, Ruby, Jenkins, Web, DevOps, QA, Integration, and Mobile. Andrew is a highly skilled and experienced professional who is always looking to improve and upgrade his skills and knowledge.